FAQ

Frequently Asked Questions

Q: Why do I need to register my account?

A:  Registering your account will allow you access to our online content, subscription customer services, make comments and sign up for newsletters.

Beginning in April 2019, all readers will need to be registered and have a subscription to access the Leader-Telegram’s content, ranging from breaking news stories and local sports coverage to long-form features and investigations into what’s going on in your community.

  

Q: How do I subscribe to get an account?

A:  Log onto www.leadertelegram.com and click on the “Subscribe” button within the blue bar.  Select the subscriber rate that best fits you. You can get an online “day pass” to try us out or sign up for our monthly easy pay, with the convenience of automatic deduction.  You have the option of both print and online together by selecting a print subscription. Then, you will be able to enjoy a home delivered newspaper while also keeping up on breaking news stories throughout the day and being able to read your Leader-Telegram on the go.

 

Q: Does my print subscription include online access?

A:  Yes, all print subscribers (7day, weekend, Sunday only) of the Leader-Telegram can enjoy online access all 7 days.

 

Q: What types of temporary stops (vacation) do you offer?

A:  We offer four different types of temporary stops.

1.   NIE(Newspapers In Education) Donation (mail & carrier delivered) = donates the subscription rate for each day to our local school program.  You will still have access to the Leader-Telegram website. 

2.   Vacation Pack (carrier delivered only) = the carrier will hold onto the print edition of your newspaper (10 days maximum) and deliver them when you return.  You will still have access to the Leader-Telegram website. 

3.    Home Delivery Stop/Internet (carrier delivered only) = this will stop your newspaper from being delivered but you will still have access to the Leader-Telegram website.   

Q: Can I still use the Leader-Telegram app?

A:  Yes, please go to the App Store or Google Play Store to download the L-T app. 

 

Q: What is my username?

A:  Most of the time, your username is your email address.

 

Q: What if I forget my password?

A:  When you try to sign into your account, click the “Forgot Password?” link below the log in, and follow the instructions.

 

Q: Does an online subscription give me access to the entire site?

A:  You will have access to all Leader-Telegram’s content offered on the Leader-Telegram’s website.

 

Q: I can’t view e-editions past 90 days old?

A:  Beyond 90 days you will need to get a subscription to newspapers.com.   

 

Q: I’m still having trouble. What customer services are available?

A:  We are happy to help you with any problems you encounter or questions you have. You can reach our customer service representatives by phone at 715-833-9268 or 1-888-833-9268 or by email at print.subscriptions@ecpc.com. Our hours are 7 a.m. to 4 p.m. Monday through Friday and 7 a.m. to 10 a.m. Saturdays and Sundays.

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