FAQ

Frequently Asked Questions

 

Q: Why do I need to register my account?

A:  Registering your account will allow you access to our online content, subscription customer services, make comments and sign up for newsletters.

Beginning in April 2019, all readers will need to be registered and have a subscription to access the Leader-Telegram’s content, ranging from breaking news stories and local sports coverage to long-form features and investigations into what’s going on in your community.

 

Q: How do I subscribe to get an account?

A:  Log onto www.leadertelegram.com and click on the “Subscribe” button within the blue bar.  Select the subscriber rate that best fits you. You can get an online “day pass” to try us out or sign up for our monthly easy pay, with the convenience of automatic deduction.  You have the option of both print and online together by selecting a print subscription. Then, you will be able to enjoy a home delivered newspaper while also keeping up on breaking news stories throughout the day and being able to read your Leader-Telegram on the go.

 

Q: Does my print subscription include online access?

A:  Yes, all print subscribers (7day, weekend, Sunday only) of the Leader-Telegram can enjoy online access all 7 days.

 

Q: What if I have a subscription but have not registered?

A:  Log onto www.leadertelegram.com using your existing account (if you registered since November 2018) or click on the “Sign Up” link under the “Filter” button on the far right side of the web page (on mobile it is the menu with three horizontal lines on the right). 

And now, you’re all set up! This is your new username and password that will allow you to view both the e-edition and access online articles. If you have problems please call us 715-833-9268 or 1-888-833-9268 or by email at print.subscriptions@ecpc.com

 

Q: What types of temporary stops (vacation) do you offer?

A:  We offer three different types of temporary stops.

1.  Vacation Pack = the carrier will hold onto the print edition of your newspaper (14 days maximum) and deliver them when you return.  You will still have access to the Leader-Telegram website.  Your account will be charged.

2.  NIE(Newspapers In Education) Donation = donates the subscription rate for each day to our local school program.  You will still have access to the Leader-Telegram website.  Your account will be charged.

3.  Home Delivery Stop/Internet = this will stop your newspaper from being delivered but you will still have access to the Leader-Telegram website.  Your account will be charged.

 

Q: Can I still use the Leader-Telegram app?

A:  No, that app has been discontinued and will no longer work. Please use the internet browser on your mobile device. Our e-editions are responsive and mobile-friendly. Please make sure your browser and operating system is up to date if you having issues viewing the e-edition.

 

Q: What is my username?

A:  Your username is your email address.

 

Q: What if I forget my password?

A:  When you try to sign into your account, click the “Forgot Password?” link below the log in, and follow the instructions.

 

Q: How do I change my password or email?

A:  Log onto www.leadertelegram.com and click on the “Filter” button on the far right side of the web page (on mobile it is the menu with three horizontal lines on the right).  Under your username you will see “Dashboard”, click on “Dashboard” and you can modify any information needed.   

 

Q: Does an online subscription give me access to the entire site?

A:  You will have access to all Leader-Telegram’s content offered on the Leader-Telegram’s website.

 

Q: I can’t view e-editions past 90 days old?

A:  Beyond 90 days you will need to get a subscription to newspapers.com.   

 

Q: I’m still having trouble. What customer services are available?

A:  We are happy to help you with any problems you encounter or questions you have. You can reach our customer service representatives by phone at 715-833-9268 or 1-888-833-9268 or by email at print.subscriptions@ecpc.com. Our hours are 6 a.m. to 5 p.m. Monday through Friday and 6 a.m. to 10 a.m. Saturdays and Sundays.

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